TERMS AND CONDITIONS

Day Trips Seat booking information and conditions

HOW TO BOOK & PAYMENT

The best and most efficient way to book is online at www.hummingbird-travel.co.uk 

Alternatively you can call 01983240502 or visit our office situated at the rear of 47 High Street in Wootton Bridge (prior arrangement may be required).

RESERVING NUMBERED SEATING

Particular seat numbers can be reserved at the time of booking on a ‘first come, first served’ basis. We reserve the right to change seat allocation without notice. We will endeavour to seat passengers together for theatre shows, musicals and concerts however, we cannot guarantee this.

PICK UP POINTS & TIMES

Your booking confirmation will confirm the exact departure time from your requested pick-up point, We will confirm exact pick-up points and times approximately 5 days prior to the date of travel. Passengers must be at their pick-up point at least 5 minutes before the scheduled departure time. We will not be held responsible for the late arrival of passengers. No refund will be made for passengers arriving after the scheduled departure time nor shall we be held responsible for the late arrival of coaches due to circumstances beyond our control (i.e. traffic and weather conditions).

REFRESHMENTS AND ALCOHOLIC DRINKS

Hummingbird is a fully equipped VIP Class Coach fitted with Kitchen and Coffee making facilities. Unless expressly agreed with the Company, Driver and or Host, all food (requiring preparation), hot drinks, Alcohol and will be provided and distributed by Hummingbird staff.

UNREASONABLE CONDUCT

We will refuse a booking or terminate a passenger’s travel in the event of unreasonable conduct.

CANCELLATIONS, REFUNDS OR AMENDMENTS

1. BY THE COMPANY

Should the circumstance arise where due to insufficient bookings we are forced to cancel any Day Trip, all monies paid by passengers for that particular Trip will be refunded in full and following that the company shall be exempt from any further liability.

1. BY THE PASSENGER

You may cancel or amend your booking at any time prior to departure subject to the following conditions.

1. For cancellations notified to us more than 7 days prior to the excursion departure time, a 50% cancellation charge applies in addition to any entrance tickets, which have been prepaid by the Company.
2. For cancellations notified to us within 7 days prior to the excursion departure time, a 100% cancellation charge applies.
3. For amendments to any booking, a £5.00 per person charge is made.
4. The company reserves the right to alter excursions or prices, or cancel any excursion listed.

WHEELCHAIRS

We will accept lightweight manual wheelchairs (weighing 20kgs or less), only if they can be folded and stowed in the luggage hold of the coach. We will accept small mobility scooters/powered wheelchairs, subject to the following:-

• We are given details of the size and make of the scooter/powered wheelchair to ensure it is suitable for carrying on the coach.
• The scooter/powered wheelchair will break down into separate parts each weighing no more than 20kgs.
• The disabled customer is accompanied by a companion who is able to dismantle and reassemble the scooter/powered wheelchair to enable stowage in the coach.
• The scooter/powered wheelchair is operated by dry cell batteries only.
• It is deemed that there will be sufficient additional room in the hold to carry the item.

We MUST be advised of the above details at the time of booking. We will not accept liability to any damage to personal property howsoever caused.

SPECIAL ASSISTANCE

Please inform us if you have any special requirements relating to your health or mobility at the time of booking so we can advise if the trip is suitable for your needs and assist in ensuring you enjoy your day out.

We will be happy to provide general assistance to passengers but are unable to provide:

• Assistance to customers with eating or personal hygiene.
• Lift, carry or provide medical services such as giving injections.
• Dismantle or reassemble mobility scooters or powered wheelchairs that have been approved for travel.

A travelling companion should travel with you if you require additional assistance.

It is not always possible to drop-off passengers directly outside of the attractions/venues and therefore some walking may be involved on our day trips. Please ask at the time of booking.

CONVEYANCE OF ANIMALS

No animals (other than guide dogs and hearing dogs, notified to the company in advance) may travel on any vehicle.

Private Hire Terms & Conditions

These terms refer to private hire of our transport not operating as a package under the regulations.

1. Applications

These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all the passengers travelling on the vehicles. If the hirer is a company, group, or partnership, an individual must be named as a responsible person. The hirer is responsible for the actions and decisions of all the passengers on board including any additional costs incurred in performing the contract, whether or not they actually travel with the party. The Company will only accept instructions from the hirer. If the hirer is not going to travel with the party, a representative must be chosen, and the company informed prior to the hire taking place.

2. Quotations

Quotations are given on the basis of the information provided by the hirer. The route used will be at the discretion of the company unless it has been particularly specified by the hirer in which case it will be clearly shown on the confirmation.

3. Route and Time Variation

The Company reserves the right to levy additional charges for additional mileage or time than that agreed. The vehicle will depart at times agreed by the hirer, and it is the responsibility of the hirer to account for all passengers at those times. The Company will not accept liability for any losses incurred by passengers who fail to follow instructions given by the hirer.

6. Drivers Hours

The hours of operation for the driver are regulated by law, and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the Company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer.

7. Confirmation

Under Normal circumstances, written confirmation by the Company is the only basis for the acceptance of a hire or for a subsequent alteration to its terms.

8. Payment

Any deposit requested must be paid by the date stated, and payment in full must be made 7 days before the start of the hire.

9. Cancellation by Hirer

1. If the hirer wishes to cancel any agreement, the following scale of charges will apply in relation to the total hire charge.

• Cancellation more than 14 days before the date of hire. No charge will apply
• Cancellation between 14 days and 7 days before the date of hire. 50% of total hire charge will apply
• Cancellation within 7days before the date of hire. No refund will apply

1. The cost of accommodation, meals and theatre tickets which have already been purchased by the Company at the request of the hirer, will be charged to the hirer, plus any administration charges incurred by the Company.

1. Cancellation due to inclement weather conditions will be charged as above.

1. Ferry/Tunnel crossings or theatre tickets once purchased are not returnable and must be paid for in full (or other such ancillary service).

10. Cancellation by the Company

In the event of any emergency, happening of any event over which the Company has no control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed conditions unilaterally, the Company may, by returning all money paid and without further or other liability, cancel the contract.

11. Breakdown and Delays
    The Company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the Company, journeys may take longer than predicted and in those circumstances the Company will not be liable for any loss or inconvenience suffered by the hirer as a result.

12. Conduct of Passengers

The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. These regulations set out certain rights and responsibilities on all parties, and full details of these can be obtained from the Company on request. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire.

Where the hire is to a sporting event, the hirer should be aware of the legal requirements relating to alcohol, contained in the Sporting Events (Control of Alcohol) Act 1995, and the conditions of entry to race courses as laid down by the Race Course Association Ltd. The Company will provide details of these restrictions on request.

13. Passengers Property

All vehicles hired by the Company are subject to restrictions on carrying luggage for statutory safety reasons. The hirer accepts that the driver shall be the sole judge as to whether and to what extent passengers’ property is claimed. Large, bulky items may not be able to be carried, and the hirer should take all steps to notify the Company in advance of such requirements.

The Company accepts any personal property of the hirer and their passengers on the understanding that it will take all reasonable steps to avoid loss or damage. The hirer should notify the Company or the driver if items of exceptional value are to be carried on the vehicle. It is the hirer’s responsibility to minimise risk of loss when property is left unattended.

Lost Property

Luggage is carried at the owner’s risk. We are not responsible for any property left on the coach. Any item of lost property will be held for 1 month following the date of the trip in accordance with the minimum regulation laid down by the Road Traffic Act 1960 & the Public Services Vehicles (Lost Property) Regulations 1995. There will be a charge of £2.00 on collection from our offices at Hummingbird Travel 47 High Street, Wootton Bridge PO33 4LU.

Complaints

In the event of a complaint about the Company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the Company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire.

Complaints will be acknowledged within 14 working days and the Company will aim to resolve any complaint within 28 days of it being made.

DATA PROTECTION ACT

We comply with the GDPR 2018 Regulations. Our data controller is Hummingbird Travel www.hummingbird-travel.co.uk/PrivatePolicy or a copy can be requested in writing at Hummingbird Travel 47 High Street, Wootton Bridge PO33 4LU